Greenhouse Health Club
United Kingdom - Bedfordshire - Luton
Crawley Road 23
LU1 1HX Luton
Haven't been here for years but was thinking of going soon. However, the comments about staff attitude and the general condition of the place make me decide to avoid it. Greenhouse Darlaston is very good and I will stick with it. Does the owner of this chain ever look at the comments about Luton, and if so, what is he doing about it?
My review, where I wrote that the comments of others had put me off going, accidentally gave the place five stars. That was not my intention. As I didn't go, I could not give it any.
Absolutely fabulous on a Thursday for us girls. For me there cannot ever be too many men with lots of extra weight. They turn me on something wicked. I just cannot say no to you gorgeous fatties.
Wow, I can't believe some of the bad reviews this place has got. Everyone is entitled to their own opinions of course, but I think they may be talking about the wrong Sauna. I have been frequenting this Sauna irregularly for 2 or 3 years and have never had a bad experience with the staff, they have all been marvellous. With the clientele, I have only had one experience where i had to tell someone no more than once. Nice place and I would recommend to all; obviously it is pot luck who is in and around when you get there, but not all of us are 'ripped' and 'well hung' x
Probably my shortest ever visit to a sauna. Didnt stay longer that 20 minutes. First of all, the entry fee is a rip off. ok, we skip that (thought it might worth it). Went there on one of their busiest days and it was busy indeed! Problem is, everyone was over 40 years old! Fat, ugly, smelly.. and some weirdos that kept following me even when I politely said no. All in all, miserable environment and a huge disappointment. Not planning to visit again.
Just thought I would balance things up a little. I go to this sauna once a month and over the last four years I have had only 2 experiences of rude staff. Most of the time they have been pleasant and polite. The facilities are clean and bright since the refit and the sauna is visited by many guys.
First visit is advertised as half price entry on their website. However they would not honour this when I mentioned it to the guy on reception during my first visit. Needless to say I will not be returning.
Visited this weekend. I agree about comments about staff and add: Everything is made to seem like a favour is being done for you. Condensing in a word. They have no idea about customer service or, how to ensure your visit will be the first of many.
Otherwise, good facilities except for the staff!!! Repulsive!
My recommendation: Avoid. Find a better more welcoming venue.
Good facilities (new sauna fitted)
Staff? Nothing short of very poor. Leaves a lot that could be desired.
Horrible. Went for their Dare to Bareback Day, and the place was packed to the rafters with what can only be described as fatties, freaks and kiddyfiddlers. To pay £13 for the privilege of seeing these disgusting, fat, ugly men traipsing around, molesting and perving me, is an insult. This place is the pits, the staff are the rudest anywhere in Europe and the place is a dump. Never again
Went here Sat 1st Dec 2012 at 12noon ….. pretty dead for a Saturday ….. wondered why? Ordered an all day breakfast, older chubby guy on reception cooked it. Arrived 1/2hr later, the bacon burnt to a crisp ….. he offered to cook some more bacon, being easy going I shrugged it would be ok ….. but soon as I tucked in I noticed the plate was stone cold, the beans were almost cold, likewise the 2 sausages etc ….. took it back to the counter and asked politely if he could heat it up and maybe do some fresh bacon at the same time seeing as he'd offered.(the frazzled leathery burnt streaks cracked when prodded with a fork)
Jesus! ….. you should've seen the look he gave me …. 'face like a smacked arse'! If I had been obnoxious or rude it might have been justified. Another 1/2hr later my breakfast arrived …. fine this time, hot (at £4.45 you are paying the government extra tax for the fact it is hot) and I made approving murmuring noises that it was much better. No affable chat came back. Just thought 'what charm school did they coach him in?' No wonder this place is dead. Went for a sauna ….. luke warm at best …. came back and ordered a tea. By this time the chubby guy's 2 overseers were behind the counter chatting to him. I sat down to read the paper - not sure how long it would take him to do the brew ….. the breakfast took so long …. I wasn't going to stand at the counter and hold my breath. 10-15 mins later he walks past me, doesn't say anything and goes to tidy towels in the locker room. Thinking this tea is taking a while to brew I look up at the counter and see a cup of tea standing there almost hidden by a post ….rapidly in the last stages of emitting any sort of steam+heat. I call thru to the locker room "Is that my tea on the counter?" he grumpily says "yes" …..I'm thinking - why didn't the muppet tell me the tea was ready when he put it on the counter? I wasn't hiding round the corner ….. common courtesy to say "your tea's ready, mate" wouldn't have gone amiss. I call thru "you could've told me when it was ready- then I might have been able to drink it when it was hot!" One of his overseers immediately jumps to his defence and rather irritatedly says …." it's not his job to wait tables ….. he presses a button and puts the tea on the counter - you have to come to the counter to pick up your tea"
I respond " I wasn't expecting him to wait tables - just to let me know when the tea was ready so I could drink it hot - I've already had to put up with having a cold breakfast served earlier ….. (slightly irked I relate the tale as above)…..your supposed to be providing a decent customer service here ….. it's just not good enough. He looks irritated ….. these guys can't take criticism ….. He says "If you don't like it, why don't you leave?" …..he marches to the till …..extracts £14 and says "…..in fact…here's your money back, can you get changed and leave now" "With pleasure" I retort ….."no wonder this place is so dead, ….. your service is appalling" I change, roll my eyes and walk out ….. unbelievable! ….. didn't even stop to pay for my breakfast and teas …..I thought if they are throwing me out after such a small complaint they deserve to go bankrupt ….. Can't see this place lasting much longer with service and personalities behind the bar like that! Victor Meldrew would have a field day in there!
The staff here are some of the rudest you could find in the UK. Fine if they were traffic wardens, but they're running a gay sauna where their customers want to feel welcomed, not insulted. Never again.